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Customer Success Director at HealthLeap - ApplyBlast

Customer Success Director

HealthLeap

18 days ago

San Francisco, California, United States

Hybrid

Full Time

Director

2 applicants

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About this role

The Customer Success Director owns the health and growth of a portfolio of HealthLeap's health system relationships, focusing on retention, expansion, and scaling partnerships. This role involves building trusted relationships with executives and key decision-makers, defining success in clinical, operational, and financial terms, and leading executive business reviews. The position requires collaborating with product, data science, and clinical teams to bring the customer's voice into critical company decisions and help build scalable customer success playbooks.

Responsibilities

Serve as primary strategic partner to executives and key decision-makers across health system partners
Own retention and renewal while partnering with sales on expansion into new service lines and facilities
Define success in clinical, operational, and financial terms and lead executive business reviews

Skills

About HealthLeap

healthleap.ai

Healthleap is a healthcare AI company that provides inpatient risk-screening solutions for hospitals, with its flagship product being a daily AI malnutrition screening tool that analyzes adult inpatient EHR data and writes nutrition-risk scores into the EHR flowsheet each morning to help registered dietitians prioritize high-acuity patients. Its malnutrition module is the only commercially available, peer-reviewed AI malnutrition screening tool, validated in co-authored research with leaders from Cedars-Sinai, Johns Hopkins, and Stanford and published in Applied Clinical Informatics. Healthleap is extending its EHR-native daily screening intelligence to other conditions such as delirium, aspiration pneumonia, congestive heart failure readmissions, and pressure injuries, delivering measurable improvements in reimbursement, length of stay, and severity capture for health systems.