Customer Success - EMEA - Strategic

Eleven Labs(3 months ago)

RemoteFull TimeSenior$143,014 - $191,081 (estimated)Revenue

About this role

The Customer Success - EMEA - Strategic role at ElevenLabs involves managing and cultivating high-impact relationships with 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy. Responsibilities include leading onboarding and adoption initiatives across the product suite, analyzing customer engagement to maximize value, and driving renewals and expansions to meet key revenue metrics. The position also requires collaboration with cross-functional teams to enhance customer experience and internal processes, leveraging extensive experience in customer success within a fast-paced SaaS environment.

View Original Listing

Required Skills

Account Management
Customer Success
Strategic Partnerships
SaaS Experience
Relationship Management
Communication Skills
Analytical Skills
Problem-Solving
Commercial Acumen
Technical Proficiency

+6 more

About Eleven Labs

elevenlabs.io

Eleven Labs is a cutting-edge technology company specializing in artificial intelligence and machine learning to generate human-like speech. Their platform provides advanced text-to-speech solutions that cater to various applications, from media production to gaming and virtual assistants. With a strong emphasis on quality, accessibility, and user-centric design, Eleven Labs aims to enhance communication through innovative audio experiences. The company's proprietary algorithms leverage deep learning to produce realistic voice synthesis, widely recognized for its emotional depth and clarity.