Strategic Customer Success Manager, EMEA

Ashby(1 month ago)

RemoteFull TimeManager$113,400 - $135,000Customer Success

About this role

A Strategic Customer Success Manager for EMEA at Ashby is responsible for managing relationships with approximately 20 high-value enterprise customers, focusing on enhancing product adoption and customer health to drive long-term value. This role requires deep product expertise and collaboration across teams to tailor solutions that fit customers' evolving hiring workflows. The manager will proactively address customer needs, ensuring that complex, configurable product features align with client objectives, while continuously iterating on strategies to improve customer engagement and outcomes.

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Required Skills

Customer Success
B2B SaaS
Product Adoption
Enterprise Customers
Customer Health
Strategic Partnerships
Cross-Functional Collaboration
Product Expertise
Training Development
Workflow Configuration

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About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.