Customer Success Engineer - West

Quantum Metric(6 months ago)

RemoteFull TimeMedior$90,000 - $120,000Customer Success

About this role

Quantum Metric is hiring a Customer Success Engineer to partner with a portfolio of customers and ensure successful technical onboarding and ongoing adoption of the company’s digital analytics platform. The role is client-facing and focused on guiding customers through implementation details and solution design to help them achieve their business goals. This position supports customers across the West Coast in a remote-first environment.

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Required Skills

Customer Onboarding
Implementation
Solution Design
JavaScript
HTML
CSS
Web Analytics
Adobe Analytics
Google Analytics
Optimizely

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About Quantum Metric

quantummetric.com

Quantum Metric is a real-time digital analytics platform that helps businesses monitor and optimize customer experiences across web and mobile. It captures session-level data, surfaces anomalies, and provides insights and collaboration tools so product, design, and engineering teams can prioritize fixes that improve conversions. The platform supports continuous product design and integrates with analytics, A/B testing, and support tools to accelerate root-cause analysis and remediation. Enterprises use Quantum Metric to reduce friction, boost conversion rates, and drive measurable digital outcomes.