Customer Success Onboarding Manager

Connecteam(16 days ago)

HybridFull TimeMedior$107,283 - $141,940 (estimated)Customer Success

About this role

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with the product — onboarding. You will partner with small and growing businesses to ensure successful adoption and implementation of Connecteam’s workforce management platform, driving measurable value and long-term customer success.

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Required Skills

Onboarding
Training
Presentation
Client Management
Churn Mitigation
Product Advocacy
Process Optimization
Organization
SaaS
SMB Support

About Connecteam

connecteam.com

Connecteam is a mobile-first, all‑in‑one employee management platform focused on helping businesses communicate, operate, and train non‑desk workforces. It consolidates scheduling, time tracking, task management, HR tools, forms/checklists, and e‑learning into a single, customizable and easy‑to‑use app. Aimed primarily at small and mid‑sized companies, Connecteam emphasizes affordability and simplicity while offering integrations with payroll and other back‑office systems. Organizations use it to centralize frontline operations, boost productivity, and improve compliance and team communication.