Customer Success Engineer

Kraken (4 months ago)

Manchester, United KingdomOnsiteFull TimeMedior$87,082 - $117,295 (estimated)Customer Success

About this role

A Customer Success Engineer at Kraken will join the Residential Flex product line, helping scale a SaaS platform that connects home devices (batteries, heat pumps, EVs) to energy markets. The role is based in Manchester and contributes to building a smarter, more sustainable electricity system by supporting customer adoption and product growth. You’ll work across functions to help deliver value to customers and drive the product’s success in the residential flexibility market.

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Required Skills

APIs
Object Oriented
Troubleshooting
Root Cause Analysis
Case Management
Automation
Onboarding
Customer Training
Communication
Cloud Native

+2 more

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.