Customer Success Escalation Lead - Onboarding

Magnet Forensics(21 days ago)

HybridFull TimeMedior$91,000 - $130,000Customer Success

About this role

Magnet Forensics is hiring a technically focused Customer Success Escalation Lead - Onboarding to support new and expanding customers during the early stages of adopting Magnet products. The role is centered on ensuring smooth initial deployments and helping customers achieve early value and confidence with the product suite. The position partners closely with Customer Success, Support, and internal teams to enable a strong technical foundation for long-term success.

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Required Skills

Customer Onboarding
Technical Onboarding
Product Deployment
Product Configuration
Workflow Validation
Customer Adoption
Technical Demos
Product Walkthroughs
Technical Communication
Risk Identification

+9 more

Qualifications

College Degree
University Degree
Diploma
Engineering
Information Technology
Computer Science
CompTIA Network+
CompTIA Security+
AWS Cloud Practitioner
Azure Fundamentals

+5 more

About Magnet Forensics

magnetforensics.com

New Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.