Customer Success (Onboarding) Specialist

AlertMedia(5 days ago)

HybridFull TimeMedior$104,034 - $137,678 (estimated)Customer Success

About this role

The Customer Success (Onboarding) Specialist at AlertMedia owns SMB customer relationships during the initial product implementation, acting as a product expert and project manager to drive time-to-value. The role focuses on delivering scaled onboarding experiences, ensuring successful deployments, and coordinating a seamless handoff to Customer Success Managers.

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Required Skills

Onboarding
Project Management
CRM
Gainsight
Salesforce
Data Management
Communication
Problem Solving
Prioritization
Customer Advocacy

+2 more

About AlertMedia

alertmedia.com

AlertMedia is a unified risk intelligence and response platform that helps organizations detect, assess, and respond to critical events while keeping employees and stakeholders informed. The platform combines real‑time threat monitoring, multi‑channel mass notifications, two‑way communication, location‑aware employee tracking, and incident response workflows with integrations and APIs. Companies use AlertMedia to reduce operational risk, accelerate recovery, and maintain business continuity and employee safety across distributed and global operations.