Customer Success Escalation Lead – USA
Magnet Forensics
About this role
The Customer Success Escalation Lead – Onboarding at Magnet Forensics supports new and expanding customers through the early stages of adopting Magnet’s digital investigation products. The role focuses on delivering structured technical onboarding, initial deployments, and ensuring customers quickly realize value from the solutions. It acts as a technical resource for Customer Success and other internal teams to secure a strong technical foundation and smooth transition to steady-state use. The position contributes to improving onboarding processes and customer experience through close collaboration and feedback sharing with internal stakeholders.
Skills
Qualifications
About Magnet Forensics
magnetforensics.comMagnet Forensics is a digital forensics software company that develops tools for acquiring, analyzing, and reporting on digital evidence from computers, mobile devices, cloud services, and other data sources. Its products are used by law enforcement, government, and corporate investigators in forensic and incident response investigations.
Recent company news
TechCrunchICE unit signs new $3M contract for phone-hacking tech
Sep 18, 2025
Forensic® | On the Scene and in the LabMagnet Forensics Acquires Dark Circuit Labs
Jun 25, 2025
TRM LabsTRM Labs and Magnet Forensics Join Forces to Merge Digital Forensics and Blockchain Intelligence | TRM Blog
Mar 13, 2025
Thoma BravoMagnet Forensics Announces Closing of Plan of Arrangement with Thoma Bravo
Apr 6, 2023
Business WireMagnet Forensics Inc. Enters into Definitive Agreement to be Acquired by Thoma Bravo
Jan 20, 2023
About Magnet Forensics
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Magnet Forensics.
Salary
$113k – $193k
per year