Customer Success Generalist (Daylight)
Xendit(21 days ago)
About this role
Xendit is hiring a Customer Success Generalist to support businesses using its Southeast Asia payments infrastructure. The role sits in a fast-paced customer-facing team, serving as a key point of contact for customer needs while partnering with internal stakeholders to maintain a strong customer experience. The position operates in a transactions-driven environment with scheduled coverage that may include weekends and public holidays.
Required Skills
- Customer Support
- Customer Success
- Ticket Management
- Issue Escalation
- Customer Communication
- Transaction Analysis
- Operational Tools
- Splunk
- Redash
- Postman
+12 more
Qualifications
- Bachelor’s Degree
About Xendit
xendit.coWP Rocket is a premium WordPress performance plugin that speeds up websites through caching and a suite of front-end optimizations. It offers page caching, cache preloading, file minification/concatenation, deferred JS execution, image lazy-loading, database cleanup, and easy CDN integration to reduce load times and improve Core Web Vitals. Designed for ease of use, it provides a simple UI and sensible defaults so non‑technical site owners can get performance gains quickly, while offering advanced controls for developers and agencies. The product is widely used to boost SEO, conversion rates, and user experience across WordPress sites.
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