Customer Success Guide
ServiceNow
About this role
The Customer Success Guide (CSG) role at ServiceNow focuses on guiding customers through their journey with the platform, particularly during onboarding and adoption phases. The role involves providing proactive support and resources, monitoring customer engagement, and facilitating continuous improvement to maximize customer value.
Skills
About ServiceNow
servicenow.comServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
About ServiceNow
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for ServiceNow.
Salary
$60k – $85k
per year