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Customer Success Lead, BIM at BLACK+DECKER - ApplyBlast

Customer Success Lead, BIM

BLACK+DECKER

12 days ago

3.6 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Customer Success Lead, BIM role involves building and maintaining customer relationships to drive retention and loyalty within the Construction Technology business. This remote position requires cross-functional collaboration to onboard customers, provide training, optimize software value, and address customer needs. The role focuses on fostering long-term partnerships in a fast-paced SaaS environment.

Responsibilities

Onboard new customers and existing customers who expand substantially
Provide day-to-day support and troubleshoot existing customer issues
Map customer business processes to product capabilities

Skills

Qualifications

Bachelor's degreeAssociate degree

About BLACK+DECKER

blackanddecker.com

Headquarters

Towson, Maryland, United States

Company Size

10001+ employees

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BLACK+DECKER® is a consumer products brand offering a wide range of power tools, outdoor equipment, hand tools, vacuums, and home and kitchen appliances designed to make DIY and everyday tasks easier. Their product lineup includes cordless drills, lawn mowers, leaf blowers, string trimmers, handheld vacuums, steam mops, and kitchen appliances such as air fryers, coffee makers, and blenders. BLACK+DECKER products are designed for home improvement, yard maintenance, and everyday household use.