Customer Success Lead

AE Perkins

5 days ago

United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Success Lead acts as a dedicated advocate for clients, providing personalized support and resolving complex issues for high-priority accounts. The role involves building relationships, educating clients, analyzing data, ensuring compliance, and collaborating internally to enhance client satisfaction and retention.

Skills

Qualifications

Associate’s Degree or 4+ Years of Professional ExperienceExperience in Benefits Management or Healthcare

About AE Perkins

aeperkins.co

A.E. Perkins is a long-term builder and investor in businesses, focusing on sustainable growth and capital preservation, with core expertise in healthcare payments and benefits technology and strategic positions in real estate, consumer products, and emerging payments. For more than twenty years, the firm has scaled platforms through onshore development, proprietary IP, and disciplined operations, supported by a flexible structure and aligned incentives. Its portfolio includes Ameriflex, Accresa, and Workforce Go, illustrating a network designed to advance innovation while maintaining foundational business principles. They see the future at the intersection of consumer experience and payment technology, aiming to integrate eligibility, funding, and point-of-sale decisions to reduce costs and improve outcomes across a network that processes over 13 million transactions annually and more than $3 billion in payments for 1.2 million participants and 50,000 employers across the U.S. and Canada.