Customer Success Manager

Propelus(26 days ago)

HybridFull TimeManager$70,000 - $75,000Customer Success

About this role

A Customer Success Manager at Propelus is responsible for managing strategic relationships with enterprise clients in the healthcare sector, focusing on maximizing the value of the Immuware platform for occupational health and compliance. This role includes driving long-term customer retention and growth through account expansion, developing customized success plans, and acting as the primary advisor to C-level stakeholders. The CSM will also advocate for the customer internally, address complex issues, and educate clients on best practices and product features, all while leveraging CRM and Customer Success tools to monitor account health.

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Required Skills

Customer Success Management
Strategic Relationship Management
Commercial Growth
Account Expansion
Success Planning
Health Monitoring
Cross-Functional Advocacy
Issue Resolution
Risk Mitigation
Product Expertise

+6 more

Qualifications

Bachelor’s degree or equivalent practical experience

About Propelus

propelus.com

Propelus is a healthcare technology company that focuses on improving workforce compliance and operational efficiency for health professionals, employers, and regulators. With over 20 years of experience, Propelus offers innovative solutions such as CE Broker, EverCheck, and Immuware, which streamline continuing education, compliance management, and health record tracking. Committed to enhancing the human side of healthcare, Propelus aims to empower healthcare providers through accessible, integrated management tools designed to simplify complex processes. Their solutions are trusted by over 5 million professionals and organizations, reflecting a strong commitment to advancing the healthcare industry.