Customer Success Manager - Affordable Housing

Entrata(5 days ago)

RemoteFull TimeSenior$75,000 - $95,000Customer Success

About this role

Entrata is seeking a Customer Success Manager to ensure high levels of customer satisfaction and success with the Entrata platform, particularly focusing on large property management clients with affordable housing portfolios. The role emphasizes relationship development, collaboration with internal teams, and supporting clients' ongoing growth and stability.

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Required Skills

Customer Success
Property Management
Communication
Relationship Building
Project Management
Collaboration
Problem Solving
Self-Service Tools
Affordable Housing
Client Management

Qualifications

5+ years of affordable property management experience
Excellent communication skills
Ability to travel up to 15%

About Entrata

entrata.com

Entrata is a web-based property management software platform that centralizes property data and automates workflows for multifamily and rental property owners, managers, and teams. Its suite includes leasing and resident portals, accounting and budgeting, facilities and utility management, payment processing, marketing/CRM, and analytics/BI, plus AI and automation features. Entrata emphasizes an integrated ecosystem and marketplace of connected services to streamline operations and improve resident experience. The company offers demos and sales support for organizations seeking an end-to-end property management solution.

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