Customer Success Manager (CSM)
alcumus
About this role
A Customer Success Manager at SafeContractor manages and grows a portfolio of key clients, acting as the primary contact to ensure customer satisfaction, retention, and revenue growth. The role involves personalized support, proactive account management, and collaboration with internal teams, with an emphasis on building strong client relationships and identifying upsell opportunities.
Skills
Qualifications
About alcumus
alcumus.comAlcumus is a market-leading provider of software-led risk management solutions for businesses worldwide. It delivers cloud-based platforms and services that help organisations manage health & safety, compliance, supplier and contractor risk, certifications and training. Alcumus combines technology, data and expert consultancy to reduce risk, improve performance and demonstrate regulatory and contractual compliance. Its solutions serve small and large organisations across industries to centralise risk information, streamline processes and support audits and assurance.
About alcumus
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$9k – $13k
per year