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Customer Success Manager (CSM) at Yext - ApplyBlast

Customer Success Manager (CSM)

Yext

1 month ago

3.7 on Glassdoor

New York, New York, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager (CSM) serves as a strategic advisor and consultant, leveraging AI to guide customers through the evolving digital marketing and search landscape. This role focuses on managing a portfolio of accounts to drive retention, expansion, and adoption while aligning Yext's capabilities with customer business goals. The CSM analyzes performance data to identify growth opportunities, influences customer strategy, and collaborates with internal teams to ensure successful renewals and upsell initiatives.

Responsibilities

Manage customer portfolio focusing on retention, expansion, and adoption
Analyze performance data to identify risks, opportunities, and growth paths
Guide customers through AI search changes and translate insights into strategy

Skills

Qualifications

BA/BS degree in Business, Marketing, Economics, Computer Science, Data Analytics, or a related field

About Yext

yext.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2006

View Profile

Yext is an enterprise agentic marketing platform that gives brands access to verified data, visibility insights, and direct distribution to win discovery moments across AI and traditional search. Its platform includes tools such as Scout for AI search and competitive intelligence, a Knowledge Graph for structured brand data, Listings, Reviews, Social, Pages, and Search, as well as agentic content creation and syndication to LLMs, directories, maps, and social platforms. Yext serves enterprise and multi-location brands across industries including financial services, healthcare, retail, food, and hospitality.