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Customer Success Manager (Fixed-term Contract - 12 Months) at LinkedIn - ApplyBlast

Customer Success Manager (Fixed-term Contract - 12 Months)

4 months ago

3.9 on Glassdoor

Gurgaon, HR, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Success Manager at LinkedIn's Sales Solutions team partners with clients and internal sales partners to drive adoption and engagement of the Sales Navigator product. The role involves acting as a trusted advisor to ensure customers realize ROI, managing account lifecycles, and collaborating with stakeholders to mitigate churn risk. This position requires deep product knowledge, change management expertise, and the ability to influence executive-level stakeholders to achieve business value.

Responsibilities

Partner with sales teams to ensure customer ROI from Sales Navigator investments.
Manage customer lifecycles and prioritize key engagement milestones.
Act as a trusted advisor to drive product adoption and operational priorities.
Identify churn risks and implement strategies to maintain healthy engagement levels.
Analyze customer insights and translate them into feedback for product teams.