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Customer Success Manager at Atlassian - ApplyBlast

Customer Success Manager

Atlassian

22 days ago

3.1 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

Atlassian Customer Success Managers help customers realize the value in their Atlassian investment by engaging them to align on strategic goals and unlock early and sustained outcomes. The role involves building trusted advisor relationships with C-Suite executives and global teams to guide complex customers, deliver value realization, and support product adoption and expansion. CSMs collaborate with account teams to develop success plans, manage post-sales activities, and mitigate churn through proactive engagement and risk identification.

Responsibilities

Develop trusted advisor relationships with C-Suite executives and global teams
Collaborate with account teams to develop Customer Success Plans and Executive Business Reviews
Mitigate churn through early risk identification and intervention with account teams

Skills

About Atlassian

atlassian.com

Headquarters

Sydney, New South Wales, Australia

Company Size

5001-10000 employees

Founded

2002

View Profile

Atlassian builds team collaboration software that helps software, IT, and business teams plan, track, document, and complete shared work. Its flagship products—Jira for issue and project tracking, Confluence for documentation and knowledge sharing, and Trello for visual task management—cover workflows from software delivery to business operations. Atlassian also provides integrations, apps, and marketplace extensions to connect tools across teams and scale collaboration across organizations.