Customer Success Manager (Flagship) - USA

The Flagship Customer Success Manager at Magnet Forensics owns and leads relationships with the company’s most complex and high-value customers, acting as their primary strategic partner throughout the entire customer lifecycle. The role focuses on executive-level engagement, ensuring customers realize measurable outcomes from Magnet’s digital investigation solutions while protecting and growing these flagship accounts. This position requires deep domain expertise in digital forensics and related technologies and close collaboration with internal teams to align solutions to customer objectives. Success is measured by customer retention, expansion, and long-term advocacy.