Customer Success Manager (Flagship) - USA

Magnet Forensics(1 month ago)

RemoteFull TimeSenior$77,000 - $132,000Customer Success

About this role

The Flagship Customer Success Manager at Magnet Forensics owns and leads relationships with the company’s most complex and high-value customers, acting as their primary strategic partner throughout the entire customer lifecycle. The role focuses on executive-level engagement, ensuring customers realize measurable outcomes from Magnet’s digital investigation solutions while protecting and growing these flagship accounts. This position requires deep domain expertise in digital forensics and related technologies and close collaboration with internal teams to align solutions to customer objectives. Success is measured by customer retention, expansion, and long-term advocacy.

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Required Skills

Customer Success
Account Management
Executive Engagement
Strategic Planning
Lifecycle Management
Onboarding Management
Value Realization
Risk Management
Renewal Management
Upsell Expansion

+15 more

Qualifications

CCST
CCNA
CFCE
GCIHA
MCFE
MCGE
MCVK
MCVE

About Magnet Forensics

magnetforensics.com

New Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.