Customer Success Manager I - Scale
AvidXchange, Inc.
About this role
A Customer Success Manager at AvidXchange manages a portfolio of small to medium-sized customers, guiding them through onboarding, adoption, renewal, and expansion. They focus on building strong relationships, ensuring customer satisfaction, and identifying opportunities for growth while acting as a trusted advisor.
Skills
About AvidXchange, Inc.
avidxchange.comAvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.
Recent company news
Business North CarolinaAvidXchange’s free spirit talks tech
Jan 4, 2019
JD SupraAvidXchange Notifies Consumers of Data Breach Following Period of Unauthorized Access
Nov 8, 2023
Stock TitanAvidXchange Announces Board Additions and Transitions
Mar 26, 2024
ReutersEXCLUSIVE Business payments firm AvidXchange preps for IPO, eyeing $7 bln valuation - sources
Mar 23, 2021
The Business JournalsAvidXchange execs discuss post-IPO growth opportunities for fintech firm in 2022
Mar 8, 2022
About AvidXchange, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for AvidXchange, Inc..
Salary
$50k – $70k
per year