Customer Success Manager II, Payroll
Toast(14 days ago)
About this role
The Payroll Customer Success Manager at Toast manages a regional book of roughly 500 restaurant locations, serving as the primary payroll and tax expert to protect revenue and drive customer loyalty. The role leads customer consultations and adoption initiatives, uses data to identify churn risks, and partners cross-functionally to shape a scalable payroll success model as the product expands.
Required Skills
- Payroll
- Tax
- Account Management
- Customer Engagement
- Technical Troubleshooting
- Data Analysis
- Product Training
- Cross-Functional Collaboration
- Case Management
- Presentation Skills
Qualifications
- FCP
- CPP
About Toast
toasttab.comToast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.