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Customer Success Manager, Industrials at Lumafield - ApplyBlast

Customer Success Manager, Industrials

Lumafield

7 days ago

3.9 on Glassdoor

Boston, Massachusetts, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Success Manager, Industrials role at Lumafield focuses on managing relationships with key accounts to drive revenue growth and customer satisfaction. This position involves partnering with engineering and operations teams to identify opportunities for improving quality control and operational efficiency. The role also includes project managing the delivery of technical solutions, tracking business impact, and proactively managing renewals to mitigate churn risk.

Responsibilities

Own customer relationships, revenue, contracts, and outcomes
Partner with customers to improve quality control and operational efficiencies
Project manage delivery and adoption of technical solutions

Skills

Qualifications

B.S. degree in Engineering

About Lumafield

lumafield.com

Headquarters

Cambridge, Massachusetts, United States

Company Size

51-200 employees

Founded

2019

View Profile

Lumafield builds easy-to-use industrial 3D X‑ray (CT) scanners paired with cloud-based reconstruction and visualization software so engineers and manufacturers can inspect, measure, and analyze parts quickly from the lab to the factory floor. Their integrated hardware + cloud platform emphasizes fast, high-resolution internal imaging for quality control, failure analysis, and design validation at lower cost and simpler workflows than traditional CT systems. Customers in electronics, automotive, and industrial manufacturing use Lumafield to speed root‑cause analysis, production inspection, and R&D. The company is based in Cambridge, MA.