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Customer Success Manager (Key Accounts) at Datadog - ApplyBlast

Customer Success Manager (Key Accounts)

Datadog

10 hours ago

4.0 on Glassdoor

Singapore, Singapore, Singapore

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager (Key Accounts) role focuses on driving new product attachment and fostering strong relationships within the existing customer base through onboarding, up-selling, and cross-selling. This position involves advocating for customers internally to ensure a positive experience while identifying growth opportunities and conveying the value of the Datadog product. The role requires a proactive approach to relationship management and a deep understanding of customer needs to support business growth and retention.

Responsibilities

Drive new product attachment and up-selling across existing customer base
Partner with sales team to ensure smooth transition and onboarding experience
Monitor usage trends to uncover renewal risks and promote adoption rates

Skills

About Datadog

datadoghq.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.