Customer Success Manager - Mid Atlantic

Delinea(25 days ago)

RemoteFull TimeManager$144,143 - $188,160 (estimated)Customer Success

About this role

The Customer Success Manager - Mid Atlantic at Delinea is responsible for managing day-to-day interactions with assigned customer accounts, acting as a client advocate and product specialist. The role involves collaborating with various teams to understand and address customer needs, ensuring smooth onboarding, monitoring customer health, and facilitating renewals and expansions. A strong background in privilege access management and cybersecurity practices is preferred, alongside experience with complex, multi-geographical clients. This position focuses on fostering customer relationships that drive satisfaction and loyalty while proactively communicating updates and best practices.

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Required Skills

Customer Advocacy
Customer Relationships
Software Installation
Onboarding
Training
Monitoring Customer Health
Communicating Results
Driving Renewals
Managing Client Requests
Regular Customer Reviews

+6 more

Qualifications

BA/BS degree preferred or equivalent experience
4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.