Customer Success Manager- Monterrey

Cargado(1 month ago)

Monterrey, MexicoOnsiteFull TimeManager$74,951 - $99,610 (estimated)GTM

About this role

The Customer Success Manager at Cargado is responsible for managing customer relationships within the freight logistics sector in Monterrey, Mexico. This role involves onboarding new clients, acting as a trusted advisor to understand their business needs, and driving engagement to maximize the value received from Cargado's platform. The manager will analyze customer usage patterns, provide insights for performance improvement, and work closely with internal teams to advocate for customer feedback and drive platform enhancements.

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Required Skills

Customer Onboarding
Relationship Building
Customer Success
Adoption Engagement
Usage Analysis
Feedback Sharing
Performance Insights
Team Collaboration
Consultative Experience
Customer Satisfaction

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About Cargado

www.cargado.com

Cargado is a technology company focused on simplifying cross-border freight between the U.S. and Mexico. As nearshoring spurs rapid trade growth, Cargado develops innovative software solutions that streamline the logistics and transportation process for businesses. Their platform facilitates collaboration through an invite-only load board, connecting carriers and brokers to provide trusted cross-border capacity. The company is designed with an emphasis on speed and efficiency, aiming to enhance the overall experience for logistics professionals across North America.