Customer Success Manager (m/w/d)
aleno
About this role
A Senior Customer Success Manager at aleno builds and establishes a proactive Customer Success Management function, focusing on customer retention, growth, and value creation in the hospitality industry. The role involves defining metrics, driving customer engagement, and collaborating across teams to ensure long-term customer success.
Skills
About aleno
aleno.mealeno is a digital assistant platform built specifically for hotels and restaurants. Its AI‑powered, intuitive solution offers real‑time support and remote access to streamline operations and guest interactions. Designed to be used from anywhere, aleno helps teams automate routine tasks, respond faster to guests, and improve overall service efficiency.
About aleno
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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