Customer Success Manager (m/w/d)
edicomgroup
About this role
A Customer Success Specialist at dedicom supports Mid-Market customers with continuous engagement, identifies growth opportunities, and develops scalable customer success programs. The role focuses on maintaining customer satisfaction, reducing operational effort, and ensuring program relevance through documentation and collaboration.
Skills
About edicomgroup
edicomgroup.comEDICOM is a global technology company that provides secure B2B cloud solutions for electronic invoicing, VAT reporting and tax compliance. Its platform automates e-invoicing and EDI processes and includes integration tools such as iPaaS, EDI/API connectors, Peppol access, supplier portals and product data synchronization. EDICOM supports real‑time tax reporting and compliance with e‑invoicing mandates in 85+ countries via direct connectivity to public tax authorities and a maintained e‑invoicing map and compliance calendar. Enterprises and public administrations use EDICOM to streamline cross‑border document exchange, reduce compliance risk, and centralize transactional data flows.
About edicomgroup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for edicomgroup.
Salary
$60k – $80k
per year