Director, Mid-Market Customer Success

3 months ago

3.7 on Glassdoor

Chicago, IL

Hybrid

Full Time

Director

1 applicant

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About this role

The Director of Mid-Market Customer Success at G2 leads a team of 7-8 Customer Success Managers to ensure customer adoption and value realization across the G2 platform. This role involves developing and implementing product success frameworks, utilizing AI tools to enhance customer engagement, and managing operational metrics for a large portfolio of mid-market clients. The director will also collaborate cross-functionally with Account Management and product teams to improve customer retention and satisfaction while driving scalable processes and training initiatives.

Skills

About G2

www.g2.com

G2 is a leading platform for business software and services reviews that helps organizations evaluate software solutions based on user ratings and social data. The platform provides comprehensive reviews for various categories, including CRM, ERP, HR, CAD, PDM, and marketing software. G2 aims to empower businesses to make informed decisions by offering insights into the performance and user experiences of different software products. With a strong community of users contributing their feedback, G2 facilitates transparency and trust in the software selection process.