Director, Mid-Market Customer Success
G2(2 months ago)
About this role
The Director of Mid-Market Customer Success at G2 leads a team of 7-8 Customer Success Managers to ensure customer adoption and value realization across the G2 platform. This role involves developing and implementing product success frameworks, utilizing AI tools to enhance customer engagement, and managing operational metrics for a large portfolio of mid-market clients. The director will also collaborate cross-functionally with Account Management and product teams to improve customer retention and satisfaction while driving scalable processes and training initiatives.
Required Skills
- Customer Success
- Team Leadership
- B2B SaaS
- Relationship Management
- Product Utilization
- Retention Improvement
- Operational Excellence
- AI Integration
- Cross Functional Collaboration
- Data Analysis
+11 more
About G2
www.g2.comG2 is a leading platform for business software and services reviews that helps organizations evaluate software solutions based on user ratings and social data. The platform provides comprehensive reviews for various categories, including CRM, ERP, HR, CAD, PDM, and marketing software. G2 aims to empower businesses to make informed decisions by offering insights into the performance and user experiences of different software products. With a strong community of users contributing their feedback, G2 facilitates transparency and trust in the software selection process.
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