Customer Success Manager - NA

The Customer Success Manager serves as a trusted advisor to key customers, driving software adoption to achieve retention, renewal, and upsell goals while ensuring a best-in-class customer experience. This role involves understanding customer business goals, conducting strategic reviews, and proactively providing value through industry insights and product updates. The position requires collaboration with internal teams to resolve escalations, represent customer feedback, and contribute to net retention by identifying expansion opportunities and mitigating churn.