Customer Success Manager

This role involves owning a portfolio of customer accounts, managing their end-to-end onboarding, adoption, and renewal while proactively identifying and mitigating churn risks. The position requires driving business growth through upsell and cross-sell opportunities, building strong relationships with both user champions and executive decision-makers, and maintaining accurate records in CRM systems. Success in this role depends on collaborating with internal teams to resolve issues and leveraging customer feedback to influence product development.