Customer Success Manager - ReviewPro Reputation
Shiji Group
About this role
The Customer Success Manager (CSM) oversees the operational success and product adoption for key hotel accounts in the Asia Pacific and Middle East regions. They act as the main contact for clients, supporting platform usage, resolving issues, and fostering long-term retention through proactive engagement and collaboration with internal teams.
Skills
Qualifications
About Shiji Group
shijigroup.comShiji Group is a hospitality technology company that provides end-to-end software and integrations to power hotel operations, distribution, payments, and guest engagement. Its product portfolio spans property management and point-of-sale systems, central reservations and distribution/connectivity, payment processing, and data/analytics APIs that connect hotels, OTAs and third‑party suppliers. Shiji serves a global customer base—over 91,000 hotels—and positions itself as the infrastructure that "connects the global business of hospitality" around reliable cloud solutions and integrations.
About Shiji Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$50k – $70k
per year