Customer Success Manager, Scaled Programs

Contentsquare

3 days ago

3.4 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Medior

1 applicant

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About this role

Contentsquare is seeking a Customer Success Manager, Scaled Programs, to independently manage a portfolio of 80-120 customer accounts, focusing on proactive, digital-first engagement to drive retention and customer value. The role involves owning the full customer lifecycle, executing renewal transactions, designing targeted engagement strategies, and collaborating across teams to improve customer experience.

Skills

About Contentsquare

contentsquare.com

Contentsquare is an AI-powered experience intelligence platform that helps businesses understand and optimize digital experiences. It combines experience and product analytics with Voice of Customer tools to surface behavioral and journey insights that drive engagement, conversion, and retention. Enterprises use Contentsquare to prioritize UX and product improvements, personalize experiences, and measure the impact of changes. The platform is built for product, marketing, and UX teams at scale across global brands.