Salesforce
The Customer Success Manager, Senior Manager is a strategic individual contributor responsible for driving quantifiable business impact across complex, multi-org Signature customers. This role acts as a primary strategic partner, focusing on improving customer adoption, technical health, and expertise to maximize the value of their Salesforce investment. The position requires advanced stakeholder management, risk mitigation, and guidance on AI governance frameworks.
Headquarters
San Francisco, California, United States
Company Size
10001+ employees
Founded
1996
Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Salesforce.
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