Customer Success Manager - Shield - Lexington-Fayette, KY
AWE plc(1 month ago)
About this role
The Shield Customer Success Manager will oversee and nurture relationships with large strategic customers across a multi-city territory (Lexington-Fayette, KY; Knoxville and Chattanooga, TN). Acting as a trusted advisor, the role focuses on driving long-term customer value, satisfaction, retention, and revenue growth through tailored success plans and cross-functional collaboration.
Required Skills
- Relationship Management
- Communication
- Negotiation
- Account Management
- Customer Success
- Upselling
- Cross-Selling
- Analytics
- Reporting
- Issue Resolution
+3 more
Qualifications
- Bachelor’s Degree in Business or Marketing (Preferred)
- U.S. Work Authorization
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