Senior Customer Success Manager

Smartsheet(6 months ago)

HybridFull TimeSenior$60,000 - $90,000Customer Success

About this role

Smartsheet is seeking a Senior Customer Success Manager to oversee large strategic accounts, focusing on maximizing customer satisfaction, retention, and growth. The role involves guiding customers through onboarding, engagement, and value realization, acting as a trusted advisor, and collaborating with internal teams to improve product adoption and customer outcomes.

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Required Skills

Customer Engagement
Account Management
SaaS
Data Analysis
Business Reviews
Technical Guidance
Relationship Building
Product Adoption
Customer Success
Strategic Planning

About Smartsheet

smartsheet.com

Smartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.

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