Customer Success Manager (SMB)
Encora(1 month ago)
About this role
The Customer Success Manager at Encora supports SMB customers to ensure they realize value from Encora's software and services and to foster long-term partnerships. The role partners with internal teams to align company offerings with customer objectives and participates in strategic customer engagements. This position is based in Costa Rica and operates in a hybrid work model.
Required Skills
- Customer Onboarding
- Relationship Building
- Product Adoption
- Customer Retention
- Business Reviews
- Renewals
- Cross-Functional
- Consultative Selling
- Usage Analysis
- Salesforce
+3 more
About Encora
encora.comAmazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.
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