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© All Rights Reserved. ApplyBlast.com
KnowBe4
The Customer Success Manager (SMB) will build and maintain relationships with small‑business customers, guiding them through onboarding, adoption, and expansion of KnowBe4’s security platform. The role focuses on delivering a great customer experience, driving product usage, identifying upsell opportunities, and coordinating renewals and cross‑sell initiatives.
Headquarters
Clearwater, Florida, United States
Company Size
1001-5000 employees
Founded
2010
KnowBe4 is a cybersecurity platform that helps organizations reduce human risk and secure AI agents through security awareness training, email and collaboration security, and AI-powered defense. Its end-to-end platform includes simulated phishing, real-time coaching, compliance training, inbound/outbound email security, incident response, and an Agent Risk Manager for AI agent security. Trusted by over 70,000 organizations globally, KnowBe4 is a Gartner Magic Quadrant Leader for Email Security and leverages 15+ years of behavior data to protect the modern digital workforce.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for KnowBe4.
KnowBe4 didn’t post a salary, so this is our estimate from similar listings.
16% below the average for this role
How cyber firm KnowBe4 gave security awareness training a much-needed facelift
Aug 19, 2025
