Customer Success Manager - TF Pay (UK)
The Fork(1 month ago)
About this role
This role focuses on driving adoption of TheFork Pay across UK restaurants and acting as the product ambassador for commercial teams. The position sits within a customer-facing, cross-functional environment supporting restaurants through onboarding, verification, and operational issues. It contributes to growth by improving product adoption, reducing friction, and supporting retention and reactivation efforts.
Required Skills
- Consultative Sales
- Adoption Management
- Inbound Support
- Phone Communication
- Payments
- Communication
- Cross-Functional
- Stripe Verification
- Product Advocacy
- Campaign Coordination
+3 more
About The Fork
thefork.comTheFork is an online restaurant discovery and reservation marketplace that lets diners search, read reviews, view menus and book tables in real time across multiple European and international markets. For consumers it highlights availability, special offers and loyalty rewards; for restaurants it provides a bookings and table-management platform with analytics and marketing tools to boost covers and revenue. Operating under local brands (e.g., LaFourchette/ElTenedor) and part of the Tripadvisor family, TheFork connects millions of diners with thousands of restaurants.
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