Director - UK Customer Success

Trustpilot (23 days ago)

HybridFull TimeManager$124,622 - $162,970 (estimated)Customer Success

About this role

Trustpilot is seeking a Director of Customer Success to lead the UK team in enhancing customer onboarding, adoption, retention, and advocacy. The role focuses on developing scalable processes, driving customer satisfaction, and fostering cross-functional collaboration to support the company's growth and trust-building mission.

View Original Listing

Required Skills

Customer Success
Leadership
Data Analysis
Customer Engagement
Strategic Planning
SaaS
Cross-functional Collaboration
Process Improvement
Customer Satisfaction
Team Development

About Trustpilot

trustpilot.com

Trustpilot is an online consumer-review platform where people can read, write, and share reviews about businesses worldwide. It offers businesses tools to collect, manage, and showcase customer feedback—review invitations, on-site widgets, analytics, and reputation-management features—to help improve trust and visibility. Trustpilot aggregates ratings into searchable company profiles and a TrustScore, enforces community guidelines and moderation, and provides integrations for marketing and customer-experience teams. Headquartered in Copenhagen with a global footprint, it’s widely used by shoppers and brands to increase transparency and inform purchasing decisions.

View more jobs at Trustpilot →