Customer Success Manager (w/m/d)

HERO Software GmbH(2 days ago)

Berlin, GermanyOnsiteFull TimeMedior$90,452 - $121,350 (estimated)Customer Experience

About this role

A Customer Success Manager at the company is responsible for building strong relationships with customers, ensuring they receive value from the software, and supporting their ongoing needs. The role involves overseeing customer accounts and collaborating with internal teams to facilitate customer satisfaction and retention.

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Required Skills

Customer Success
Account Management
Relationship Building
Retention
Client Support

About HERO Software GmbH

hero-software.de

Hero Software is a German software studio that designs and builds custom digital products for businesses. They specialize in modern web applications, delivering scalable, maintainable software with seamless backend integrations and user-friendly front-ends. Serving a European clientele across Germany, Austria, France, Spain, Italy, and the Netherlands, they offer end-to-end services from strategy and UX design to development, deployment, and ongoing maintenance. The team prioritizes privacy, compliance, and performance to deliver fast, localized experiences across markets.

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