Senior Customer Success Manager - BPO
CallMiner(18 days ago)
About this role
A Senior Customer Success Manager in the BPO sector oversees customer relationships, ensuring client satisfaction and retention. The role involves managing customer accounts within the software industry, collaborating with internal teams to deliver value and support the clients' success.
Required Skills
- Customer Success
- Account Management
- Client Relationship
- Retention Strategies
- Communication
About CallMiner
callminer.comCallMiner provides conversation intelligence and automation software for enterprise customer experience (CX). The platform analyzes customer interactions across channels to surface actionable insights, enabling smarter agent coaching, quality assurance, and automated workflows while helping reduce contact center costs. CallMiner’s solutions focus on Contact Center Experience and Experience Management, delivering analytics and automation to improve agent performance and customer outcomes. By turning conversational data into measurable business value, CallMiner helps organizations drive smarter, more efficient customer interactions.
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