Customer Success Manager
Fivetran (1 month ago)
About this role
The Customer Success Manager at Fivetran is responsible for owning retention and expansion across a large book of customers, helping them realize business value from Fivetran’s data platform. The role focuses on increasing product usage while maintaining customer satisfaction, referenceability, and long-term retention. This position is part of the Customer Success team and supports scaled initiatives as well as individual customer engagement.
Required Skills
- Account Management
- Customer Retention
- Revenue Expansion
- Customer Calls
- Campaign Management
- PQL Management
- Usage Growth
- Collaboration
- Customer Advocacy
- Relationship Building
+2 more
About Fivetran
fivetran.comFivetran is an automated data movement platform that centralizes data from applications, databases, and event streams into cloud data warehouses and lakes. It provides fully managed connectors that continuously extract, load, and adapt to schema changes, with built-in reliability, security, and integrations with transformation tools like dbt. Designed for analytics and data engineering teams, Fivetran minimizes pipeline maintenance so organizations can focus on analysis rather than infrastructure. Customers use it to accelerate time-to-insight across destinations such as Snowflake, BigQuery, Redshift, and Databricks.