Manager of Customer Success
Coast(12 days ago)
About this role
Coast is a fintech building a modern spend management and fleet fuel card platform to modernize B2B card payments for commercial fleets. The Manager of Customer Success will lead and grow the frontline CSM team while also owning a book of accounts in a player-coach role. The role focuses on ensuring customers realize value through faster onboarding, activation, and long-term retention across SMB and mid-market segments.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Retention
- Expansion
- Coaching
- Salesforce
- Data Analysis
- Communication
- Activation
About Coast
coastpay.comCoast is a fintech that combines a Visa-backed fleet fuel and gas card with integrated expense-management software for fleets and field teams. Businesses can issue physical and virtual cards by job or team, enforce real-time spending rules, capture receipts on site, and automate reconciliation to reduce fraud and speed up bookkeeping. The platform offers reporting and integrations with accounting systems to centralize fuel, fleet, and field expenses. Founded in 2020 and U.S.-focused, Coast aims to simplify expense control for service and fleet operators.