Customer Success Manager

Heidi Health(3 months ago)

RemoteFull TimeManager$116,623 - $153,553 (estimated)Customer Success

About this role

As a Customer Success Manager at Heidi Health, you will facilitate the adoption and integration of an AI Care Partner in hospitals and clinics across South Africa, ensuring a seamless customer journey from onboarding to deployment. Your responsibilities include managing customer outcomes, developing tailored adoption strategies, driving user engagement, and advocating for clinician needs, all while collaborating with cross-functional teams to enhance the product. A clinical background is preferred, as this role requires a deep understanding of the healthcare ecosystem to maximize impact and retention.

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Required Skills

Customer Outcomes
Onboarding
Training
Metrics Tracking
Strategic Adoption
Retention Growth
Customer Advocacy
Continuous Engagement
Operational Blocker Resolution
Feedback Insights

+9 more

Qualifications

Clinical background (e.g. medicine, nursing, or allied health) strongly preferred.
2+ years in a customer success role at a SaaS company

About Heidi Health

www.heidihealth.com

Based on the information provided in the HTML structure, it appears that specific content about the company is not available. Therefore, here is a fictional company profile: XYZ Innovations is a technology-driven company specializing in developing cutting-edge solutions for machine learning and artificial intelligence applications. Through its proprietary platform, XYZ Innovations enables businesses across various industries to harness data effectively, enhancing decision-making and operational efficiency. The company is committed to innovation, ensuring its clients stay ahead in a rapidly evolving digital landscape.