Customer Success Manager

As a Customer Success Manager at Heidi Health, you will facilitate the adoption and integration of their AI Care Partner within hospitals and clinics in Germany, ensuring both public and private healthcare institutions realize value from the technology. You will oversee the entire customer journey, from onboarding and training to ongoing strategic engagement, focusing on clinician satisfaction and improved patient care outcomes. The role demands a strong understanding of the healthcare ecosystem, exceptional communication skills, and the ability to identify expansion opportunities while addressing any operational challenges. Your experience, ideally as a former clinician, will help bridge technology and care, making a significant impact on healthcare delivery.