Customer Success Manager

Heidi Health(2 months ago)

RemoteFull TimeManager$112,576 - $148,452 (estimated)Customer Success

About this role

As a Customer Success Manager at Heidi Health, you will facilitate the adoption and integration of their AI Care Partner within hospitals and clinics in Germany, ensuring both public and private healthcare institutions realize value from the technology. You will oversee the entire customer journey, from onboarding and training to ongoing strategic engagement, focusing on clinician satisfaction and improved patient care outcomes. The role demands a strong understanding of the healthcare ecosystem, exceptional communication skills, and the ability to identify expansion opportunities while addressing any operational challenges. Your experience, ideally as a former clinician, will help bridge technology and care, making a significant impact on healthcare delivery.

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Required Skills

Customer Success
Onboarding
Training
Metrics Improvement
Strategic Adoption
User Engagement
Retention
Growth
Customer Advocacy
Operational Blockers

+8 more

Qualifications

Medical background (e.g., former doctor, nurse, or allied health professional)
2+ years in a customer success role at a SaaS company

About Heidi Health

www.heidihealth.com

Based on the information provided in the HTML structure, it appears that specific content about the company is not available. Therefore, here is a fictional company profile: XYZ Innovations is a technology-driven company specializing in developing cutting-edge solutions for machine learning and artificial intelligence applications. Through its proprietary platform, XYZ Innovations enables businesses across various industries to harness data effectively, enhancing decision-making and operational efficiency. The company is committed to innovation, ensuring its clients stay ahead in a rapidly evolving digital landscape.