Customer Success Manager

Menlo Security(2 months ago)

HybridFull TimeSenior$136,252 - $181,582 (estimated)Customer Success

About this role

The Senior Customer Success Manager at Menlo Security is responsible for managing relationships with enterprise and mid-market customers, ensuring they receive maximum value from the company's cybersecurity solutions. This role involves driving product adoption, building strong stakeholder partnerships, and conducting business reviews to align on objectives. Additionally, the manager will identify opportunities for upselling, advocate for customer needs internally, and maintain a high level of technical understanding of Menlo’s offerings and the cybersecurity landscape. Strong communication and organizational skills are essential, as well as experience in a B2B SaaS environment, with proficiency in CRM systems.

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Required Skills

Customer Success
Relationship Management
Business Reviews
Product Adoption
Value Realization
Contract Renewals
Upselling
Cross-selling
Customer Advocacy
Technical Understanding

+8 more

Qualifications

Conversational fluency in Korean in addition to English
Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight)

About Menlo Security

menlosecurity.com

Menlo Security is a cybersecurity company that specializes in browser isolation technology to protect organizations from online threats such as phishing and malware. Their flagship product, the Secure Enterprise Browser, enables users to browse safely by isolating web sessions and preventing threats from reaching corporate networks. With a focus on providing secure access to applications and data across various environments, Menlo Security empowers enterprises to maintain productivity while defending against evolving cyber threats. The company is recognized for its innovative solutions that enable seamless security without the need for extensive user training or changes in browsing behavior.