Customer Success Manager

hyperexponential

3 months ago

2.6 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Manager

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About this role

A Customer Success Manager at hyperexponential (hx) is responsible for fostering strategic relationships with enterprise insurers to drive value and long-term adoption of the hx platform. The role involves proactive account management to ensure strong net revenue retention, identifying expansion opportunities, and delivering high-quality customer engagements like QBRs and workshops. The Customer Success Manager collaborates cross-functionally with Sales, Product, and Delivery teams to enhance customer outcomes and influence product improvements based on structured customer feedback.

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About hyperexponential

hyperexponential.com

Hyperexponential is a pioneering technology firm providing cutting-edge pricing decision intelligence solutions specifically developed for the insurance industry. Their platform, hx Renew, leverages AI, automation, and advanced analytics to empower commercial insurers to optimize underwriting processes, significantly reduce decision times, and improve profitability. With a robust customer base that includes over 40 enterprise clients and more than $50 billion in gross written premiums processed annually, Hyperexponential is transforming how insurers manage risks and pricing strategies.