Customer Success Manager
hyperexponential
About this role
A Customer Success Manager at hyperexponential (hx) is responsible for fostering strategic relationships with enterprise insurers to drive value and long-term adoption of the hx platform. The role involves proactive account management to ensure strong net revenue retention, identifying expansion opportunities, and delivering high-quality customer engagements like QBRs and workshops. The Customer Success Manager collaborates cross-functionally with Sales, Product, and Delivery teams to enhance customer outcomes and influence product improvements based on structured customer feedback.
Skills
About hyperexponential
hyperexponential.comHyperexponential is a pioneering technology firm providing cutting-edge pricing decision intelligence solutions specifically developed for the insurance industry. Their platform, hx Renew, leverages AI, automation, and advanced analytics to empower commercial insurers to optimize underwriting processes, significantly reduce decision times, and improve profitability. With a robust customer base that includes over 40 enterprise clients and more than $50 billion in gross written premiums processed annually, Hyperexponential is transforming how insurers manage risks and pricing strategies.
Recent company news
AI replacement fears fall sharply among underwriters and actuaries: hyperexponential
Nov 26, 2025
hyperexponential Raises $73m Series B to Expand Its Mission-Critical Insurance Pricing Platform
Jun 22, 2025
Aviva deepens partnership with hyperexponential
Aug 2, 2025
hyperexponential
1 month ago
hyperexponential expands AI-powered pricing and underwriting platform with new launch
Sep 17, 2025
About hyperexponential
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for hyperexponential.
Salary
$118k – $154k
per year