Customer Success Manager

Traackr(29 days ago)

RemoteFull TimeSenior$119,896 - $161,099 (estimated)Customer Success

About this role

The Customer Success Manager at Traackr partners with global enterprise clients to ensure successful implementation and adoption of Traackr’s influencer marketing platform. The role focuses on building strong customer relationships and guiding clients to achieve their influencer program goals. This position emphasizes delivering a best-in-class customer experience and driving measurable business outcomes through tailored solutions and support. The company is remote-first with opportunities for occasional in-person collaboration.

View Original Listing

Required Skills

Client Onboarding
Customer Training
Success Metrics
Strategic Guidance
Product Adoption
Account Management
Risk Escalation
Account Growth
SaaS Knowledge
Marketing Technology

+9 more

Qualifications

Bachelor’s Degree or Higher

About Traackr

traackr.com

Traackr is a data-driven influencer marketing platform that helps brands discover, vet, and manage creators and influencer campaigns. It combines influencer discovery and relationship management with workflow tools and analytics so teams can scale complex programs while still being nimble for smaller teams. Traackr emphasizes measurement and reporting to optimize influencer selection, campaign ROI, and program governance. Founded in 2016 and based in San Francisco, Traackr serves marketers seeking insight-led influencer programs.