Customer Success Manager

Pigment(5 months ago)

HybridFull TimeMedior$88,698 - $118,301 (estimated)Customer Success

About this role

The Customer Success Manager at Pigment is responsible for ensuring mid-market, high-volume customers realize strong adoption and business value from the Pigment platform. The role focuses on building and scaling digital-touch customer motions using automation and customer success tools. It carries full commercial ownership of a book of business, including renewals and expansion. The position is based in Paris within a fast-growing, global SaaS company recognized for its AI-powered business planning platform.

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Required Skills

Customer Success
Account Management
SaaS Industry
Digital Engagement
Automation Tools
Customer Adoption
Customer Retention
Renewal Management
Upselling
Cross Selling

+18 more

About Pigment

pigment.com

Pigment is an integrated business planning platform that helps companies analyze, model, and plan across finance, operations, and commercial functions. It unifies data into a flexible multi‑dimensional model for driver‑based forecasting, scenario modeling, and real‑time reporting to replace fragmented spreadsheets and point tools. The platform pairs visual, no‑code modeling and collaboration/workflow features with agentic AI to automate analyses, accelerate planning tasks, and surface recommendations. Organizations use Pigment for budgeting, forecasting, strategic and operational planning to run faster, more confident what‑if analyses and decisions.